TERMS & CONDITONS
BOOKING FEE Your initial booking reserves your event date and is non-refundable.
QUOTES: Once a quote has been given, you have 4 weeks to accept the quote, after this time a more up to date quote will be provided
CANCELATIONS In the unfortunate event you have to cancel your order, please note that booking fee is non refundable and non transferable. any items bought specifically for your cake or order will be deducted from cake cost if cancelled within one week. Weddings any cancelations must be notified 8 weeks prior to delivery date, booking fee is non-refundable and any items ordered or bought for your cake will be deducted.
PAYMENTS Bakes by Kerry must receive the balance by the due date indicated or 4 weeks prior to your event, or contract is null and void. The date of your final payment is the final date for any changes of size, style or flavours of the cake. Any changes requested after this date cannot be guaranteed and may be subject to additional charges. Last minute orders will need full payment on date the order is accepted
DELIVERY/COLLECTION Delivery and setup is depending on the location of the venue and will be stipulated in the final price. We are not responsible for any damage to the cake after setup is complete. You are responsible for providing an appropriate and secure table and environment for the cake(s). Cakes are heavy and require a sturdy table. Your order maybe collected at a pre-arranged time, i will do my best to accommodate requested collection time. Please be sure to schedule your pick up/delivery time time as accurately as you can. if you feel like you are going to be late, please contact as soon as possible. Bakes by Kerry is not liable for damage due to client handling once the cake has been collected or delivered. If your cake is damaged after it is in your possession, Bakes by Kerry will assess the damages and may, if circumstances allow, offer to fix the cake for you. If Bakes by Kerry has to travel to you to repair the cake, mileage fees will be applied. In addition, further costs maybe be incurred depending on the severity of the damage to the cake. On collection you will be asked if your happy with your product, by taking your cake from my premises, you confirm you are happy with its condition and final overall presentation. If you or your representative elects to pick up and set up the cake, you assume all liability and responsibility for the condition of the cake once it leaves our possession. You are advised that when transporting your cake it should be kept in the box provided on a flat clean surface. the flat surface of a car boot (with no items that could fall into it) or in the footwell of a passenger seat is the ideal place for the box to be placed. It should be out of direct sunlight. It should not be transported on a car seat.
FLOWERS: If flowers are provided by an outside source, we will place them for an additional fee. You acknowledge that fresh flowers are not a food product, and may contain pesticides, insects, dirt, or other contaminants. Bakes by Kerry will only use flowers from the non-toxic lists. These will have been laid on/ inserted into the cake with wrapped stems and Posey picks/straws. All flowers should be handled with care and removed before serving.
SOCAIL MEDIA Bakes by Kerry reserves the right to use photographs of cakes and products made by them for advertising purposes, marketing and promotion of the business. This will include social media for example Facebook, Instagram. Bakes by Kerry will not publish pictures until after the date of your celebration so that we do not spoil your big reveal.
JUST INCASE Performance of this agreement is contingent upon our ability to complete the Agreement and is subject to labour disputes or strikes, accidents, Acts of God, and other causes beyond our control.
COLOURS Bakes by Kerry cannot guarantee certain colour matches or exact replicas, but will do our best to accommodate requests.
DESIGN All cakes are bespoke, handmade creations and there maybe some slight variation from the design requested or picture supplied, not only out of respect for the work of another cake artists but to ensure your creation is unique for you and your someone special.
WEDDING CAKE DELIVERY All wedding cakes will be delivered to the agreed venue, set up and left, with a photograph sent to the customer at the point where the cake is left. Where ever possible Bakes by Kerry will gain a signature of a responsible person to verify that its been left in immaculate order. Bakes by Kerry can not be held responsible for the location of the cake at the venue.
ALLERGIES Please be aware that whilst your chosen cake may not be made with nuts or gluten or a nut product, it will be prepared in aa kitchen that handles nuts & other allergens. Whilst every effort is made to produce 'free from' cakes, customers should be aware that they are produced in the same area as non 'free from' cakes. As a result it can not be guaranteed there will be no traces of allergen ingredients. clients are responsible for notifying Bakes by Kerry of any dietary restrictions prior to placing an order. Bakes by Kerry products are made in an environment where soy, egg, gluten, dairy, nuts, and other allergens are present. When specified by the client Bakes by Kerry will take all due care to keep allergy prone ingredients out of the area being used to make your product. Details of any allergens within your bake will be provided with your order.
NON EDIBLE ITEMS Many cakes contain food safe non-edible items which may include( but are not limited to)dowels, florist wire, ribbons, straws, boards and flowers. You will be advised of the placement of such items, however it is your responsibility to ensure that your venue / caterer/guests are aware that these items should be removed prior to consumption.
DISPUTES/REFUNDS Any refund given for disputes regarding cake design or production of a design is at the discretion of Bakes by Kerry. Full refunds will not be given for any cake that has been consumed regardless of dispute, as consumption of the cake is viewed as your acceptance that the cake/product is adequate for the purpose for which is has been supplied. If for some reason you deem the cake or product inedible and unfit for use, you will need to return the product to Bakes by Kerry's premises within 12 hours of collection in order that the product can be examined.
REVIEWS Bakes by Kerry would really appreciate your feedback. If you have pictures of you and your cake/product that you would like to share with Bakes by Kerry, please tag us, that would be wonderful. Thank you
GDPR When you contact Bakes by Kerry about ordering a cake, we have to collect a small amount of data, usually your name and contact details (phone and email). Sometimes if delivery is required we may need your home address. If you pay by online banking we do not hold your bank or card details or have access to them. Bakes by Kerry will never share your personal details with any other company.